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608-437-5551 or 608-930-9985

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Customer Service

Payment Options
MHTC offers a number of different payment options to suit the needs of our customers. Below are descriptions of the options that are available. For more information, or to change your payment option, call MHTC toll-free at 1-800-843-5827.

Monthly Billing Statement by Mail
This is the most common way to pay for your MHTC services, and, likewise, the monthly billing statement is the default method of payment for all MHTC customers unless a customer chooses another option. With this option, MHTC sends a billing statement to the customer's billing address the 1st of each month. On each monthly statement, MHTC bills for the next month in advance, and the balance owed is due by the 10th of that month.

Automatic Withdrawal
Don't like the hassle of a monthly bill? But you don't want to pay for a year in advance, either? How about automatic withdrawal? Simply supply MHTC with the necessary account information, and your monthly charges will be automatically withdrawn from your checking or savings account electronically each month. A printable automatic payment form is available for download. Just print the form, complete it, and mail it to MHTC at the address at the top of the form. 

Automatic Credit Card Payment
Yet another option to avoid handling a monthly bill is automatic credit card payment. Just supply MHTC Net with the necessary credit card information, and your monthly bill will be automatically charged to your Visa or Mastercard account. A printable credit card payment form is available for download. Just print the form, complete it, and mail it to MHTC at the address at the top of the form.

Vacation Status
Customers may temporarily suspend (i.e., place on Vacation Status) Internet Services for a period of up to six (6) months. While on Vacation Status, Customer shall not be required to pay the regular monthly fee for Internet Services. Customer shall be charges a non-refundable fee of $5.00, for any month or part thereof, while Customer is on Vacation Status.

While on Vacation Status, Customers will not be able to use MHTCs Internet Services. Customer account(s) will remain intact and incoming e-mail messages will be saved and delivered when the Internet Services are reactivated.

Internet Services that have been on Vacation Status for more than 180 days will be automatically reactivated on the 181st day after the Vacation Status commenced.

Upon re-activation, either on the date requested by Customer or the 181st day after the Vacation Status commenced, whichever is earlier, Customers will be responsible for payment of charges for all Internet Services based on the price Customer was charged for Internet Services prior to being placed on Vacation Status.

If a DSL Customer is placed on Vacation Status during the initial term of a Term Contract, the period of time that Customer is on Vacation Status shall not be counted in measuring Customers initial term commitment (e.g., if Customer is under a one year Term Contract for DSL Services commencing on January 1, and Customer is put on Vacation Status for four months, from July 1 through November 1, Customers initial term will not expire until May 1, the following year).

To elect Vacation Status or re-activate Internet Services that have been placed on Vacation Status, Customers may call MHTC at (608) 437-6850, (608) 930-9985 or (800) 843-5827.

MHTC customers must take due care to only call MHTC dial-up access telephone numbers that are local and toll-free. MHTC is not liable for telephone toll charges, long distance telephone charges, or any other telephone-related costs charged to MHTC customers by local telephone companies, long distance telephone companies, and/or other third parties. For more information, refer to the map of dial-up access areas in Southwestern Wisconsin and also the list of local telephone exchanges serviced by MHTC Net dial-up access, or call MHTC toll-free at 1-800-843-5827.

Fee Schedule
Here is a list of the fees for various MHTC services for your convenience

Service Charges
Application Fee (one-time, non-recurring, and non-refundable fee) $10.00
Miscellaneous Account Change (i.e. login name, password, etc.)$5.00
Change of Address NotificationN/C
Vacation Status$5.00/mo.

Late Payment and Disconnection Policies
Late Payment
Monthly payments are due on the tenth (10th) of each month. If Customer does not pay an outstanding balance by the due date, Customers account will be considered to be in default and the Internet Services provided to Customer will be suspended upon five (5) days notice. If an account is suspended for non-payment, Customer must continue to pay the monthly fee for Internet Services.

Once an account has been suspended, it is the Customers responsibility to contact MHTCs billing department at (608)437-6850 or (800)843-5827 to make the necessary payment arrangements and to re-activate Internet Services. Customer will be subject to a five dollar ($5.00) service charge to re-activate Internet Services.

If any instrument received in payment is returned to MHTC unpaid, Customers account will be considered to be in default, and in addition to the amount due, Customer will be subject to a twenty dollar ($25.00) service charge.

If Customer defaults on an account, Customer agrees to pay, to the extent permitted by law, MHTCs reasonable costs of collection, including, without limitation, any attorneys fees that may have been incurred.

After thirty (30) days of having an account suspended for non-payment, MHTC Net may disconnect Customers account and terminate Internet Services. If Customer wishes to re-establish Internet Services, Customer will be required to do the following prior to receiving Internet Services: submit a new application with the then applicable application fee, and pay any outstanding charges including, but not limited to, any expenses incurred in attempting to collect unpaid fees, late charges and interest, to the extent permitted by law.

Unless Customer gives written notice to MHTC of a good faith billing dispute within sixty (60) days after payment of the disputed amount is due, Customer waives any right to challenge the disputed amount and releases MHTC from all liabilities and claims resulting from any such billing dispute.

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